Service
Ongoing Maintenance and Support
Software doesn't maintain itself. We provide security updates, bug fixes, performance monitoring, and feature iterations — so your application stays reliable as it grows.
Software doesn't maintain itself. Dependencies go stale, security patches need applying, APIs change, and users find edge cases your tests didn't cover. We provide ongoing maintenance so your application stays healthy, secure, and performant — without you needing a full-time engineering team.
What's included
- Security patching within 24h for critical CVEs
- SLA-backed bug fix response times
- Real user monitoring and uptime alerting
- Dependency and framework upgrades
- Incremental feature iterations
Key metrics
4h
Critical response SLA
99.9%
Uptime target
24h
CVE patch window
30-day
No lock-in notice
How We Build It
A layered production architecture designed for reliability, performance, and maintainability.
Production App
Monitoring Layer
Sentry + uptime
CI/CD Pipeline
Automated tests
Dependency Scanner
CVE alerts
Alerting
PagerDuty / Slack
Backup + DR
Recovery tested
Architecture varies per project — this represents our standard production pattern for this service.
Our Process
Onboarding
Audit the codebase, set up monitoring, and document the system architecture and operational runbooks.
Monthly Cadence
Prioritised work delivered in weekly batches. Monthly report on health metrics, work completed, and recommendations.
Proactive Monitoring
Real user monitoring, uptime checks, and dependency scanning configured to catch issues before users notice.
Continuous Improvement
Quarterly health reviews with recommendations for performance, security, and architecture improvements.
Technology Stack
Why clients choose us
- End-to-end ownership — no agency hand-offs
- Architecture documented before any code is written
- Tests written alongside features, not as an afterthought
- Fixed-price phases with clear deliverables
What Maintenance Includes
Security Updates
Dependency vulnerabilities are patched within 24 hours for critical CVEs and within one week for moderate issues. We monitor advisories and apply updates before exploits circulate.
Bug Fixes and Support
Your users find issues — we fix them. Prioritised triage with SLA-backed response times: critical (4h response, same-day fix), high (24h response), and standard (72h response).
Performance Monitoring
Real user monitoring, uptime checks, and alerting configured to catch regressions before they impact users. Monthly performance reports with trends and recommendations.
Dependency Management
Frameworks, libraries, and runtimes are kept current. We handle major version upgrades (React, Next.js, Node.js) with full regression testing — not just bumping version numbers and hoping.
Infrastructure Upkeep
SSL renewals, DNS changes, hosting updates, and scaling configuration as your traffic grows. We keep the operational side running so you don't have to.
Feature Iterations
Need a small feature added, a page updated, or an integration connected? Maintenance hours cover incremental improvements without scoping a new project.
Maintenance Plans
Essentials
For shipped products that need to stay healthy but aren't actively growing.
- Security patching and dependency updates
- Uptime monitoring and alerting
- Critical bug fixes (4h SLA)
- Monthly health report
- 8 included maintenance hours/month
Growth
For products under active use that need regular attention and small improvements.
- Everything in Essentials
- Performance monitoring and optimisation
- Standard bug fixes (24h SLA)
- Feature iterations and content updates
- Priority support channel
- 20 included maintenance hours/month
Enterprise
For mission-critical applications that cannot tolerate downtime.
- Everything in Growth
- 24/7 on-call support
- Infrastructure management and scaling
- Quarterly security audits
- Dedicated engineering point of contact
- 40+ included maintenance hours/month
Why Ongoing Maintenance Matters
Security
72% of breaches exploit known vulnerabilities with available patches. Unmaintained software is a liability.
Reliability
Users expect 99.9% uptime. Without monitoring and proactive fixes, you won't know something is broken until customers tell you — or leave.
Cost
Fixing a bug at maintenance time costs 10x less than fixing it after it causes a user-facing incident. Proactive maintenance is cheaper than reactive firefighting.
Longevity
Applications that receive regular maintenance last years. Neglected applications become unmaintainable within 18–24 months as the ecosystem moves forward without them.
How We Work
1. Onboarding — we audit your codebase, set up monitoring, and document the system architecture and runbooks.
2. Monthly cadence — prioritised work delivered in weekly batches. Monthly report on health metrics, work completed, and recommendations.
3. Transparent communication — dedicated Slack channel, shared task board, and monthly sync call.
4. No lock-in — 30-day notice to cancel. Your codebase, your infrastructure, your data. We maintain it but you own it.
Technologies We Maintain
React, Next.js, Node.js, Python, Django, FastAPI, React Native, Flutter, PostgreSQL, MongoDB, Redis, AWS, Vercel, and more. If we built it or can understand it, we can maintain it.
Keep Your Software Running
Launching is only the beginning. Tell us what you've shipped and we'll propose a maintenance plan matched to your usage, growth trajectory, and budget.
Ready to get started?
Let's build your keep your software healthy without a full-time team.
Tell us what you need. We respond within one business day with a technical plan and realistic timeline — no sales pitch.
Start Your Project